Bicep Heart · 2026-11-09

Refund policy

Service operator

Mingzhu Wang

Technical failures

A confirmed technical generation failure restores the video credit charged for that task once. Pending, delayed or unknown provider outcomes are checked before a failure is declared. Reopening or checking the same task does not submit another paid generation. Returning a video credit is separate from refunding money to your payment method.

Serious visual defects

Contact support@bicepheart.run within seven calendar days of completion with the task ID and describe a severe identity, hand, motion or file defect that prevents the intended use. We review the complete result and may offer one replacement attempt or a proportional monetary refund if a confirmed delivery defect cannot be remedied. Minor AI differences in expression, muscle shape or background, a change of preference or social-platform performance are not guaranteed outcomes.

Unused purchases and duplicate charges

Request a review of unused purchased credits within seven calendar days of purchase. Include the account email and order ID. We verify the captured payment and credit history; the unused share is calculated from the amount actually paid for that pack, without repricing used credits at a higher rate. A video’s allocated amount is the pack price divided by its purchased video credits. Already used, restored or refunded amounts are accounted for to avoid duplicate compensation. Report a suspected duplicate or unauthorized charge promptly. Closing checkout or cancelling a browser page does not itself prove that a charge or refund occurred.

Free picture allowance

The free still image is not a purchased video. One submitted request uses the account’s lifetime allowance, including if the image provider fails; contact support to investigate a technical problem. A free picture and a paid video are generated separately and can differ. There is no paid video subscription to cancel.

Request, decision and payment

Use Help or email support@bicepheart.run with the account email, order or task ID and a safe description. Never send passwords or card details. We acknowledge requests within 48 hours and send a decision or progress update within seven calendar days, with further updates at least every seven days until closure. Approved monetary refunds return through the original payment channel to the original payment method; posting times vary. Refunded credits are removed or reconciled to prevent reuse. Account restrictions do not automatically forfeit purchased credits. Mandatory consumer rights remain unaffected.

Contact support@bicepheart.run.